Desktop Technician

Job ID: JD75454118
Job Type: Contract
Job City: Roswell
Job State: NM

Summary: 
The End User Support Technician (Desktop Technician 3) provides technical assistance, support, and maintenance for the field offices computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability. This person is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the End User Support team. 

Job Duties and Responsibilities: 
  • Provide mobile device support to employees as needed. 
  • Hardware break/fix for iPhone’s, laptops, desktop, A/V equipment. 
  • Provides end-user support and excellent customer service. Responds to service request in a proactive and timely manner. 
  • Installs, tests, and troubleshoots computer hardware, software, and peripheral equipment. 
  • Proactively prepares hardware for incoming new hires or new contractors so that they are prepared on their start day. 
  • Provide some IT knowledge training to new hires and new contractors on their first day with the assistance of local field staff
Skills  and Experience:
  • 7 plus years customer service related experience  required 
  • Knowledge of computer software, operating systems,  imaging methods, Microsoft Office Products, Apple devices. 
  • Verbal and written communication skills, problem  solving skills, customer service and interpersonal skills 
  • Ability to work independently. 
  • Communication with field personnel for any upcoming  outages, ongoing outages, or other key important notices.

    Equal Opportunity Employer / No C2C Please

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